Hazel | Comfortable Heels

• Size Information: Please refer to the size chart before ordering. For the best fit, measure yourself and compare with the chart below.
  
• Custom Sizing: If you’re between sizes, we recommend choosing the next size up for comfort.
  
• Measurement Tips: Measure your bust, waist, and hips to find your perfect size using our size guide.

We do our very best to ship all orders by the next business day, as we know how exciting it is to receive something special in the mail. If there's something you’ve had your eye on, we recommend placing your order today so we can get it packed and on its way to you as soon as possible — especially while it's still in stock!

Based in US, Lune & Ciel carefully curates each collection with comfort, elegance, and quality in mind. We understand that shopping online can feel uncertain, especially for first-time customers. That’s why we’re committed to clear communication, fair policies, and exceptional service — just like Lune & Ciel would want for themselves.

Located in the US, our boutique embodies the neighborhood’s creative and vibrant spirit. Blending timeless elegance with modern style, we offer carefully curated pieces designed for effortless sophistication.

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We want you to be completely satisfied with your purchase. That's why Lune & Ciel offers a 30-day return policy. If you're not in love with your order, simply return it within 30 days for a full refund or exchange. Shop with confidence, knowing that your satisfaction is our priority!

HOW QUICKLY CAN YOU ANSWER MY QUESTIONS?
We answer messages and emails in the order in which they are received and respond promptly. We usually respond within 24-48 hours of receiving a message or email.

CAN I CHANGE MY DELIVERY ADDRESS AFTER I HAVE PLACED MY ORDER?
Once an order has been placed, our warehouse staff can pack and ship your order within 24 hours, so it is only in some cases possible to process address change requests. If you notice an error, please email us as soon as possible with your name and order number so we can correct your package before it is shipped.

HOW LONG IS THE PROCESSING TIME?
The processing time for your order is 1-3 days, depending on current volume.

OUT OF STOCK ITEMS
If any of your items are out of stock, we will let you know by email when we expect to be able to ship the items. If the items are not expected to be back in stock within two weeks, we will automatically refund the purchase price for these items.


I HAVE RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?
We apologize that your shipment did not arrive in perfect condition! Please contact us with your name and order number for further assistance.

HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the home page or main menu and enter your tracking number to see where your parcel is. If you need further assistance, we are always ready to help.

WHY IS MY TRACKING NUMBER NOT WORKING?
Often tracking numbers only work for domestic orders. If your tracking number is not working, please let us know so we can make sure your items have been shipped correctly.

WHAT CAN I DO IF SOMETHING IS MISSING OR DAMAGED FROM MY ORDER?
If an item you have purchased is missing or damaged, please contact us immediately to resolve the issue.

We have a money back guarantee that is valid for 30 days before your order is delivered, so make sure you contact us within this period. To reach us, please use the 'Contact Us' tab or email us at 


WHAT CONDITION MUST THE PRODUCTS BE IN TO BE RETURNED? 
All products must be returned in the same condition in which they were received (in the original packaging and unused).

ARE MY PAYMENTS SAFE?

At Lune & Ciel our number one priority is your satisfaction. We work with over 17 registered Banks to provide a safe payment gateway for all orders. Shop with peace of mind.